Privacy Policy

Effective Date: 28/01/26

Last Updated: 28/01/26

1. Introduction

Alex Doyle Guitar ("Company," "we," "us," or "our") operates the guitar tutoring platform located at alexdoyleguitar.com (the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains:

• What information we collect

• How we use that information

• Your rights regarding your personal data

• How we protect your information

• Your choices about data collection and use

This Privacy Policy applies to all users of the Service, including students, teachers, administrators, and any other participants. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

• Name (first and last)

• Email address

• Password and authentication credentials

• Profile picture/avatar

• Bio or professional information

• Instrument experience level

• Teaching qualifications (for teachers)

Profile and Account Management:

• Profile updates (biographical information, preferences)

• Account settings and preferences

• Communication preferences

• Subscription and billing information

Video Recordings:

• Video recordings of practice sessions and lessons

• Audio recordings of lessons and practice feedback

• Metadata associated with recordings (date, time, duration)

Content and Media:

• Course materials and exercises you create or upload

• Student assignments and submissions

• Teaching materials and lesson plans

• Media files (documents, images, audio files)

• Student progress notes and feedback

Communications:

• Messages and chat communications within the platform

• Support tickets and correspondence with our team

• Feedback and survey responses

2.2 Information Collected Automatically

Usage Data:

• Pages and features you access

• Time and duration of activities

• Interactions with content and exercises

• Device information and browser type

• IP address and general location (city/region level)

Cookies and Similar Technologies:

• Session cookies (for authentication and session management)

• Persistent cookies (for user preferences and login persistence)

• Analytics cookies to understand usage patterns

3. How We Use Your Information

3.1 Service Delivery and Performance

We use your information to:

• Create and maintain your account

• Authenticate your identity and authorize access

• Deliver the core tutoring functionality

• Process payments and manage subscriptions

• Store and retrieve your recordings, content, and media files

• Provide technical support and customer service

• Maintain system security and prevent fraud

• Comply with legal obligations

3.2 Communication

We use your information to:

• Send transactional emails (account confirmations, password resets, receipts)

• Deliver messages between users on the platform

• Provide notifications about lesson updates, assignments, or feedback

• Send customer support responses

3.3 Analytics and Improvement

We use information to:

• Analyze platform usage patterns and user behavior

• Improve the user experience and platform functionality

• Debug and troubleshoot technical issues

• Monitor system performance and reliability

4. Data Sharing and Disclosure

4.1 Information We Do Not Sell

We do not sell, rent, or share your personal information with third parties for their direct marketing purposes.

4.2 Service Providers

We share necessary information with third-party service providers who perform services on our behalf:

• Cloud Storage Providers: Store videos, documents, and media files

• Email Service Providers: Deliver emails and manage communications

• Payment Processors: Process payments and subscriptions

• Analytics Providers: Track usage and generate insights

4.3 Within the Platform

Information is shared with other users as necessary for the tutoring relationship:

• Teachers: Can see student profile information, assignments, recordings, and progress

• Students: Can see teacher profile information, courses, lessons, and feedback

4.4 Legal Requirements

We may disclose information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations or court orders

• Enforce our Terms of Service

• Protect the rights, property, and safety of users

5. Video and Audio Recording Storage

5.1 Storage and Security

• Storage: Recordings are stored securely in cloud storage with encryption at rest and in transit

• Access Controls: Only authorized users can view recordings

• Encryption: All recordings are encrypted during transmission and storage

5.2 Recording Consent

• By using the platform for lessons or recordings, you consent to audio and video recording

• Users are notified before recordings begin

• Recordings are used for lesson review, progress tracking, and feedback purposes

5.3 Your Rights Over Recordings

You have the right to:

• Access any recording in which you appear

• Download your recordings

• Request deletion of your recordings

• Control who can view your recordings

6. User Privacy Rights

6.1 General Rights

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Delete your information (subject to legal retention requirements)

• Withdraw consent (where consent is the legal basis for processing)

• Object to certain types of processing

• Port your data to another service provider

6.2 Children's Privacy

For Users Under 13:

• Parental consent is required for account creation and data collection

• We do not knowingly collect information from children under 13 without parental consent

• Parents/guardians can review, update, or delete a child's information

6.3 Exercising Your Rights

To submit a request, email info@alexdoyleguitar.com with:

• Your full name and email

• Which right you wish to exercise

• Description of the information you are requesting

7. Security and Data Protection

7.1 Security Measures

We implement industry-standard security measures:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest

• Access Controls: Role-based access controls limit who can view data

• Monitoring: Continuous monitoring for unauthorized access

• Employee Training: Staff trained on data protection and privacy

7.2 Data Breach Notification

If a data breach occurs that affects your personal information:

• We will notify affected users without undue delay

• Notification will include details about the breach and steps we've taken

• We will comply with legal notification requirements

8. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

When you delete your account:

• Active account data is deactivated and removed from primary systems

• Legal and financial records retained as required by law

• Backup data is permanently deleted within 90 days

9. Cookies

9.1 Cookie Usage

We use cookies for:

• Session Management: Authentication and maintaining your session

• Preferences: Remembering your settings and choices

• Analytics: Understanding how users interact with the Service

• Security: Detecting and preventing unauthorized access

9.2 Cookie Preferences

You can control cookies through:

• Browser settings (to refuse or delete cookies)

• Our cookie preference center

10. Third-Party Links

The Service may contain links to third-party websites. This Privacy Policy applies only to our Service. We encourage you to review the privacy policies of any third-party services before providing information to them.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date at the top

• Sending email notification for material changes

12. Contact Us

If you have questions about this Privacy Policy, contact us at info@alexdoyleguitar.com